Terms of Service

1. Who We Are and These Terms

These Terms of Service ("Terms") form a contract between you and Service Stamp Ltd (Company No. 17159900), a company registered in England and Wales with its registered office at Unit 5 Grahamstown Rd, Sedbury, Chepstow, NP16 7AD, United Kingdom, trading as ServiceStamp ("we", "our", "us", or "the Service"). We operate servicestamp.us for customers in the United States. By accessing and using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

ServiceStamp sells one product in the United States: the Service History Check, a report of the service records a vehicle manufacturer holds for a VIN, as reported to the manufacturer by its dealer service departments.

You must be at least 18 years old to buy a report.

2. Our Product

2.1 The Service History Check ($14.99)

The Service History Check retrieves the records the manufacturer holds for the VIN you enter, for 9 brands sold in the United States (BMW, MINI, Porsche, Chrysler, Dodge, Jeep, Kia, Polestar and Volvo), for vehicles from model year 2012 onwards. Coverage depends on the brand: BMW, MINI and Porsche return every service the manufacturer has on record; Chrysler, Dodge, Jeep, Kia, Polestar and Volvo share dealer workshop remarks, including recalls and warranty work, and routine services are not listed on their own. The coverage tier for your vehicle's brand is shown before you pay.

Every report includes the vehicle details the manufacturer holds (make, model and model year), the recorded service dates, odometer readings, the work performed and the dealer that performed it, where the manufacturer holds them, and lifetime access to the report as defined in Section 3.

2.2 Eligibility Check Before Payment

Before you pay, we decode the VIN to confirm the make and model year and that the vehicle is a car, SUV or pickup truck from a brand we cover. Vehicles that fail that check cannot be bought. The check confirms eligibility, not that the manufacturer holds records for the vehicle.

2.3 What We Do NOT Provide

Our reports do not include:

• Records from independent (non-dealer) repair shops
• Title, lien, accident, flood, salvage or theft history, or odometer-fraud checks against government or insurance databases: these are the subject of a vehicle history report, which is a different product that we do not sell
• Vehicle valuation, condition or inspection services
• Any guarantee of title or ownership

The Service History Check shows only what the manufacturer holds. A vehicle serviced at an independent shop may show no records, which does not mean it has not been maintained.

3. Report Delivery and Lifetime Access

Report generation starts immediately after payment. Most reports are ready within seconds; occasionally the manufacturer's system responds slowly and a report can take a few minutes, in which case we email you the link as soon as it is ready.

Your report lives at a unique link, which we email to you and which also appears in your dashboard (Section 8). Anyone with the link can view the report, so keep it secure and only share it deliberately, for example with a potential buyer.

Lifetime access means your report stays available for as long as ServiceStamp operates. If we ever discontinue the Service, we will give you at least 60 days' notice by email to the address on your order and the opportunity to download PDF copies of your reports before they become unavailable. Deleting your account permanently deletes your reports (Section 8).

Format and compatibility: reports are web pages that work in any up-to-date web browser on desktop or mobile, with a PDF download that opens in standard PDF readers. Reports have no technical protection measures.

4. Data Sources and Limitations

4.1 Coverage Limitations

• Model year: vehicles from model year 2012 onwards (manufacturer-specific)
• Market: vehicles sold in the United States; a vehicle imported from another market may have limited or no records
• Supported brands: 9 manufacturers (see the manufacturers page)
• Service type: only work recorded by the manufacturer's dealer service departments

4.2 Data Accuracy

We retrieve data from the manufacturers' own systems through an authorized third-party data provider, and we decode the VIN using the National Highway Traffic Safety Administration's public vehicle database. While we strive for accuracy:

• We rely on data provided by manufacturer systems
• We cannot guarantee completeness if a dealer failed to log a service
• Manufacturer system availability may vary
• Some manufacturers provide limited information (workshop remarks only)
• Service history data reflects what was recorded by dealers at the time of service

We are not liable for errors, omissions or inconsistencies in data provided by manufacturer systems or our data provider, subject always to Sections 7 and 12. Our reports should be used as one part of your due diligence when purchasing a vehicle, not as the sole basis for your decision. Always conduct a physical inspection, obtain a vehicle history report for title and accident history, and consider an independent mechanical inspection before purchase.

5. Pricing and Payment

5.1 Price

The Service History Check costs $14.99 per VIN. Each fee is a one-time payment. There are no subscriptions, no recurring charges and no discount codes. Each paid check provides lifetime access to the resulting report (Section 3).

Prices are in US dollars.

5.2 Payment Processing

• All payments are processed securely through Stripe
• We accept major credit and debit cards
• Payment must be completed before report generation
• The price you see is the total you pay

5.3 Price Changes

We may change our pricing at any time. Price changes never affect orders already paid for.

6. Refunds and the No-Refund Rule

We refund automatically, in full, when we cannot produce what you paid for: for example when your VIN cannot be matched, when the manufacturer's system or our supplier is unavailable, or when a technical failure on our side prevents your report from being generated or delivered. Duplicate purchases for the same VIN are refunded on request.

A Service History Check that returns zero manufacturer records is a delivered report: the absence of dealer records is itself the answer, and the report still shows the vehicle details. At checkout you confirm that if the manufacturer holds no records, the report will say so and the $14.99 is not refunded. Reports are digital content delivered immediately after payment, and once a report has been delivered it cannot be returned.

The complete rules, the request process and the time limits are in our Refund Policy, which forms part of these Terms.

7. Your Consumer Rights

Nothing in these Terms excludes or limits any right you have under applicable federal or state law that cannot be excluded or limited by agreement, including any implied warranty that cannot be disclaimed. Where the law gives you a remedy for a defective report, we will re-run or correct the report and, if we cannot fix it within a reasonable time, refund it. Please note that our service is to report what the manufacturer's system holds: a report that accurately reflects those records is the service as described, even where the underlying data is incomplete or contains third-party errors (Section 4).

8. Your Account

An account is created automatically with your order email address at your first checkout. There are no passwords: we email you a secure sign-in link when you want to log in. Your dashboard lists your reports and receipts.

Keep access to your email account secure, since anyone who controls it can sign in to your ServiceStamp account. You can delete your account at any time from your dashboard settings. Deletion is permanent and immediately removes your reports; order and payment records are retained with personal details removed where accounting rules require it (see our Privacy Policy).

9. User Responsibilities

By using our Service, you agree to:

• Provide an accurate VIN and check the make and model year we show you before paying
• Use the Service for lawful purposes only
• Not attempt to reverse-engineer or abuse our systems
• Not use automated tools to make bulk requests
• Keep your report links secure (they grant access to anyone with the link)
• Not share or resell reports for commercial purposes without permission

10. Reviews

You may leave one review per purchased report. Reviews must be honest and based on your genuine experience of a real purchase. We moderate reviews before publication and may decline or remove reviews that are offensive, misleading, unrelated to the Service, or that we reasonably believe are not genuine. We do not pay for or incentivize reviews, and if that ever changes we will disclose it alongside the reviews concerned.

11. Intellectual Property

The reports we generate are for your personal use. You may use your purchased report for:

• Verifying a vehicle before purchase
• Proving service history when selling your vehicle
• Personal record-keeping

The ServiceStamp website, branding and software remain our intellectual property.

12. Disclaimer of Warranties and Limitation of Liability

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND THE REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MANUFACTURER OR THIRD-PARTY DATA IS COMPLETE, ACCURATE OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR DECISIONS YOU MAKE BASED ON REPORT INFORMATION, AND OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THE RELEVANT REPORT. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

Nothing in these Terms excludes or limits our liability for fraud, for gross negligence or willful misconduct, or for any other liability that cannot be excluded or limited by law.

Important: our service is one tool for evaluating vehicles. Always conduct a physical inspection and a test drive, obtain a vehicle history report for title and accident history, and consider an independent mechanical inspection before purchasing a used vehicle.

13. Suspension, Termination and Discontinuation

We may suspend or terminate access to the Service where you breach these Terms, use the Service unlawfully, or abuse our systems or our team. We may decline orders that we reasonably suspect are fraudulent or abusive; if we decline an order after payment, we refund it in full.

If we discontinue the Service, the commitment in Section 3 applies: at least 60 days' notice by email and the opportunity to download PDF copies of your reports first.

14. Complaints and Dispute Resolution

If something has gone wrong, please contact us first via our contact form. We aim to respond within two business days. If we cannot resolve your complaint, we will tell you and give you our final position.

15. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales. If you are a consumer living in the United States, you also benefit from any mandatory consumer protections of the law of the state where you live, and you may bring proceedings in your local courts.

16. Changes to Terms

We may update these Terms from time to time. Significant changes will be notified via:

• Updating the "Last updated" date at the top of this page
• Email notification to recent customers
• Notice on our homepage

Changes never apply retroactively: a purchase is governed by the Terms in force when you made it. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. General

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ServiceStamp regarding use of the Service. This does not exclude liability for fraudulent misrepresentation.

18. Contact Information

If you have questions about these Terms, please contact us:

• Email: hello@servicestamp.us
• Mail: Service Stamp Ltd, Unit 5 Grahamstown Rd, Sedbury, Chepstow, NP16 7AD, United Kingdom
• Website: servicestamp.us
• Company No.: 17159900 (England and Wales)