Billing & Refunds Help
One-off payments, no subscription.
Every purchase is a one-off card payment processed by Stripe, and the price you see is the total you pay. There is no subscription and nothing recurring. Back to all help topics.
Prices and what you pay
The price is simple. A Service History Check is$14.99, one-off, per VIN. There are no subscriptions, no codes and no hidden fees, and the price you see at checkout is the total you pay.
Discounts and codes
There are no discount codes. Every report is the same price for every customer, and nothing is applied automatically. If a site or a message offers you a ServiceStamp code, it did not come from us.
Receipts
Every purchase has a receipt. Sign in and open the Receipts page in your dashboard for an itemised receipt for each order, including any refunds against it.
Refunds
If we cannot produce your report, you are refunded automatically. The refund is for the amount you paid, you are told on screen and by email, and it typically appears on your statement within 5 to 10 business days. A report that generates successfully but contains zero manufacturer service records is a delivered report and, as stated at checkout, is not refunded. For every condition and edge case, read the refund policy; this page deliberately does not restate it.
A payment looks wrong
Tell us and we will look. A duplicate charge, a charge you do not recognise, or a refund that has not landed after 10 business days: send the details through the contact form using the email you paid with, and include the approximate date and amount.
Frequently Asked Questions
- When am I refunded automatically?
- When we cannot produce your report at all. The refund is for the amount you paid, is issued without you needing to ask, and you are told on screen and by email. The refund policy page has the full set of conditions.
- How long does a refund take?
- Refunds are issued straight away and typically appear on your statement within 5 to 10 business days, depending on your bank. If nothing has arrived after 10 business days, contact us with the email you paid with.
- Is there a discount for checking more than one vehicle?
- No. Every report is the same one-off price per VIN, with no subscriptions, codes or hidden fees. The price you see at checkout is the total you pay.
Still stuck?
A person reads every message. If this page did not solve it, send us the details through the contact form and we will reply within 24 to 48 hours. For quick answers to common questions, try the FAQ first.